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FAQ

Browsing

What is availability status of items on the site ?

All items for sale on the Artine.id website are available. If you wish to order a significant number of a particular item, please contact our Customer Service by telephone or email.

How accurate is color display on the Internet ?

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

Order

How may i get assistance with my online order ?

Please contact our Customer Service by telephone at +6285217722020  Monday to Sunday from 8:00 a.m. to 9 p.m. UTC +7 , or by email under the “Contact us” section.

How do i change information on my order after it has been placed ?

Please contact our Customer Service by telephone at +6285-217-722-020  Monday to Sunday from 8:00 a.m. to 9 p.m. UTC +7, or by email under the “Contact us” section.

I just finalized my order but I still have not received the order summary.

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your “Spam” inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service. They will verify that the order has been successfully placed and will correct your email address if necessary.

Shipping

How much is the delivery?

You will be asked to select your preferred shipping method as part of the ordering procedure.

Shipping costs depend on the delivery service you choose (JNE, JNT, POS)

How long is the delivery time?

This relates to the selected Expedition and destination of delivery

How do I track delivery of my order?

To track your order, Customer Service will send you a delivery receipt number and you can check it on the “Check Receipt” Application.

Where does Artine.id send?

Items purchased through this Website can be sent according to your address both domestically and abroad

Can I have my package delivered to my mailbox?

For security reasons, all Artine.id packages are sent personally to their recipients. No packages can be sent to the mailbox.

Is a signature required for delivery of my order?

A signature is required upon receipt of your package.

I’m on a business trip. Can you deliver to my hotel?

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the date you will stay there so that our Customer Service can deliver your package within the specified timeframe.

International Shipping

How much is the delivery?

You will be asked to select your preferred shipping method as part of the ordering procedure. Shipping costs depend on the shipping service you choose (JNE and POS). International shipping will be added to the International Freight Charge and Surcharge related to Shipping Insurance.

How long is the delivery time?

In the delivery options on the check out page, before proceeding to the payment process, you will be asked to select a shipment. In this delivery option, an estimate will provide an estimate of how many days the goods will arrive.

Gifting

Will my order be gift wrapped?

Your purchase is shipped in a beige cloth bag tied with white string

Can I include a personalized gift message with my purchase?

When confirming your order, it is possible to include an accompanying card for a gift order. You may also request a blank card that you may customize yourself.

If I give a gift to someone, can that person exchange it for something else?

Exchanges can be made for the same product with only a different size / color. Prize recipients must contact our Customer Service by phone at 085-217-722-020 from Monday to Sunday, from 8 a.m. to 9 p.m UTC +7 or by email.

Collect in store

Can I pick up my order at the shop?

It really can

To pick up your order, introduce yourself to the SPG (Sales Promotion Girl) when you arrive at the shop, along with:

– an email notifying you of the availability of your order (printed or on your mobile screen) and

– proof of identification

Can a third party collect my order at the shop?

Yes, an option for third-party pick-up is available if an individual’s first and last name is specified in the required fields before the order is placed. Please note, a copy of the order confirmation and a valid photo ID will be required upon collection. The name on the ID must match the name entered on the package order to be taken.

Payment

What payment tools are accepted by Artine.id?

You can pay for your purchases by cash, credit card (only in stores), transfer via Bank BCA 104-745-6789 a / n CV.Dua Marelika Gemilang or Bank Mandiri 1370017879210 a / n CV. Dua Marelika Gemilang or through the Artine.id website.

Is my payment safe?

Our payments use Xendit which will ensure your transactions are comfortable and safe. All transactions made on the Artine.id site are safe. A padlock symbol next to the address bar of a page that begins with “https” indicates that you are in a secure setting. Artine.id has also established special security measures to protect your personal information from unauthorized access and use. However, you should not assume that data transmission over the Internet is 100% secure. Any information you provide online is not returned and used by third parties.

Do you accept international credit cards?

We accept international credit cards;

Returns and exchanges

Can I returns and exchange the item?

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at artineindonesia@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The product I received was wrong, what should I do?

You can always contact us for any return question at  artineindonesia@gmail.com

The product I received was wrong, what should I do?

If you receive the wrong product, you can return the product according to the full address from the Marelika Store. (Jl. Sareh No.5, Kotabaru, Kec. Gondokusuman, Yogyakarta City, Yogyakarta Special Region 55224). We will process funds for customers who want to process a refund, but customers will also process the return of goods and we will serve them as well as possible.
To speed up the process, please package the product in the augmented packaging and all the packaging and proof of purchase / invoices.

Can I return an item because I changed my mind?

If you change your mind and wish to return an item, please note that this only applies if:

  1. The goods policy on the grounds that you have changed your mind * can first be done with the Customer Service of Artine Kain.
  2. The package has not been opened
  3. Seals and labels are complete
  4. The state of the product has not been used / used, has not changed, is not
If I receive an incomplete order what should I do?

If the order is not received in full, you can return the product and ask for the funds that you have paid. The final process of goods You can directly contact contact from Artine Customer Services at number 0852-1772-2020. Colleagues from Customer Services will immediately serve and help with your complaint.

I received a damaged / defective product, what should I do?

Please first contact Artine Customer Services at +62-852-1772-2020. The steps for repairing your goods to our side will be guided and presented in detail and in full by Artine’s Customer Service colleagues.

Can I return the product after 7/14 calendar days of receipt?

Your product cannot be returned after 7/14 days after the item is received because it is Artine Kain’s policy. So please check immediately and confirm your order and goods when they are received. And if you want to be complained / conveyed, you can contact Artine Customer Services at 0852-1772-2020.

Can Artine products be returned?

Products from Artine can be returned to mind and products exchanged. Exchange of products includes exchange of sizes / colors / other products.

If you receive a product that is damaged or not in accordance with your order, the solution that Artine will provide is a product replacement. A refund / refund solution will be provided only if the product in stock is empty. For more information, please contact Artine Customer Service at +62852-1772-2020.

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